I have a Samsung Galaxy S7 smart phone. Before the phone undergoes a factory reset, I need to download my contacts, pictures and videos to my laptop. To download I need to use Smart Switch software. I am either unable to download the Smart Switch software or can download it but can't execute it. I think I was able to download Smart Switch. When I try to run it I get the message "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail." After 3 1/2 hours with the company I bought my phone from (CREDO), CREDO was unable to correct the problem and advised me to look elsewhere for assistance since, according to CREDO, it is a laptop problem. Hence, this email to you. My laptop is a Dell Inspiron 5559 bought in May 2016. Here's more laptop information:
Model #: 06B2
Category: Notebook computer
Service Tag (S/N): <Service tag removed>
Express Service Code: <Express service code removed>
Pro Windows
intel CORE i5 inside
I believe the operating system is Windows 7.
Please advise me how to download and execute Smart Switch.
Thank you. Jo Schlesinger